FAQ

General Questions

 
Can I change the attendance dates of my face-to-face course?

Course dates may be able to be changed prior to 1 week ahead of the course if there is space available on another course. There is a fee for changing courses. Less than 1 week ahead a cancellation fee applies please see our terms and conditions.

 
What courses are available in my city?

To see which courses are available go to Training--> Training Module Library and all of the courses are listed under 1.5 by city and date, or post Covid -19 we are running Virtual programs.

 
I have a temporary card, why do I need to redo the online course?

If you had a temporary card for the 2016 training, that has now expired and you need to do the 1.6 Operating Theatre Protocols Update. If you have done a 1.5 Introduction to Operating Theatre Protocols Update, and have not received your card, please upload your photo to your bio section of your portal and advise MTAA by emailing pd@mtaa.org.au and advising that it is complete.

Ensure your bio picture is a high-quality standard passport photo of only your face.

 
Are there any Free Courses? 

Yes, the following courses are free:

  • 2.1 Code of Practice (for members)
 
Am I a member?

Visit the Industry members or Associate member pages to see if you are a member of MTAA. When you order your course, your username/email login will identify if you are a member or not as well.

 
Why does it say member login on the website if I am not a member?

The Member Login area is for anyone who has a profile with MTAA. That means you may have attended an event or done a course with MTAA>

 
I have done a course with another provider; can I do the online update?

Contact the Professional Department of MTAA on pd@mtaa.org.au with details and we can discuss the options.

 
Now that I have finished my training, what’s next?

Download your certificate through Account Login and send it to your manager or HR associate.
Upload your photo to your bio, and advise MTAA that it is done so you can get your card.

Which course is right for me?

 
How to check which course I have done?

Log into Account Login on the MTAA website, and go to My Certificates located under My Content and view certificates for all your completed courses.

 
I have extensive company representative theatre experience?

If you have extensive current theatre experience, you may be able to do the 1.6 Operating Theatre protocols Update, however, many companies require the 1.5 Introduction to Operating Theatre Protocols to be completed by all new MCR’s regardless. Contact your HR representative first and contact the Professional Development department on pd@mtaa.org.au

 
I have done a course recently; do I have to do the update too?

It depends on how recently and which course. If you have done the 2018 version of any course you are now required to do the 2020 version to receive an updated certifcate.

 
Can I do only the online course?

You need to have either previous theatre experience as a Medical Company Representative or have done the 1.5 Introduction to Operating Theatre Protocols course. Please check with your HR department or log into Account to view your previous credentials.

ID Cards/Certificate

 
How do I receive my certificate?

Complete either the 1.5 Operating Training or the 1.6 Operating Training and provide MTAA with your photo uploaded. Your certificate will automatically appear in your My Certificates section in My Portal 24 hours after completion.

 
I have done my training, where is my card?

ID cards are no longer provided as part of your completed course. Your certificate will be the only proof needed to show your course completion.

 
How do I receive a copy of my certificate?

Go to My Certificates in My Portal and download the PDF version.

 
How do I get an ID card?

ID cards are no longer provided.

 
I have transferred to a new company, what do I do?

Email pd@mtaa.org.au to update your profile.

Profile

 
How do I check which courses I have completed?

Log in to My Portal, view My Training to see all of your completed courses.

What information do I need to register myself on MTAA?

  • Name
  • Company email address
  • Mobile phone number
  • Position title
 
How do I upload my bio picture?

Login to My Portal --> Bio to upload your photo.