One (1) hour self-paced online introductory module provides an overview of how to know customers better than they know themselves. This module forms part of the 6.0 Customer Acquisition, Retention and Development course.
Who should participate?
MCRs interacting with HCPs should participate. There is no recommended pre-requisite training for this Level 1 module.
- Understands own thinking preference and the preferences of customers
- Identifies the elements of rapport, including matching and mirroring
- Understands how to establish trust as the cornerstone to strong business relationships
How much does it cost?
The fee to complete this online module is $230 for non-members and $115 for members. (including GST).
Within 24 hours of a user completing the online learning module, a certificate of participation will be available for download via “My Portal” from the MTAA Website from the “Certificates” item under the “My Content” menu.
How do I register?
To register for this module click “Add to Cart” below. You must be logged into “My Portal”, or you can create your own account if you don’t already have one. Payment must be made by Credit Card (Visa, MasterCard or American Express) at the time of booking. All Credit card payments are processed via our secure registration provider, Securepay. There are no additional fees for payment by credit card.
How do I Access?
Online learning is accessed through “My Portal” from the MTAA Website from the “Online Learning” item under the “My Account” menu.
License, use, transfers and refunds
A single user licence is issued for 12 weeks access to the purchased MTAA online learning module for the assigned user. Online learning modules are non- transferrable and non-refundable.